Refund policy

At ShopAtRays, every T-shirt is embroidered to order just for you. Because each item is made specifically for your order, we do not accept returns or exchanges for sizing, color selection, or change-of-mind purchases. Please review the size guide carefully before placing your order.

You can always contact us for any return question at hello@shopatrays.com.

Damages and issues

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please inspect your order as soon as it arrives and contact us within 30 days of delivery at hello@shopatrays.com with:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Once we've reviewed your request, we'll provide instructions for the next steps. If your claim is approved, we'll offer a replacement or a full refund at no additional cost.

Returns

Returns are only accepted for items that arrive damaged, defective, or incorrect.

Items returned without contacting us first will not be accepted.

Exchanges

We do not offer exchanges. Since every shirt is embroidered to order, we're unable to exchange items for a different size, color, or design after your order has been placed.

Refunds

If your refund request is approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Depending on your bank or credit card provider, it may take a few additional business days for the funds to appear in your account.

If you haven't received your refund 15 business days after it has been approved, please contact us at hello@shopatrays.com.

Questions?

If you have any questions before placing your order or need help after your purchase, feel free to contact us at hello@shopatrays.com. We're always happy to help.